RejuvaMeds / Rejuva Meds LLC
37 N Orange Ave, Suite 222 PMB 2034, Orlando, FL 32801, United States
Last updated: March 8, 2026
IMPORTANT NOTICE
By clicking “I Agree,” checking a related box, creating an account, or otherwise using the Service, you agree to be bound by these Terms and Conditions. If you have a medical emergency, call 911 or seek in-person emergency care immediately. The Service is not appropriate for all conditions. Telehealth is not a substitute for in-person care in all cases.
These Terms and Conditions (the “Agreement”) govern your access to and use of the website, patient portal, messaging tools, content, products, telehealth coordination services, payment tools, subscriptions, laboratory coordination services, and any related software, applications, or communications operated by Rejuva Meds LLC, doing business as RejuvaMeds, together with its affiliates (“RejuvaMeds,” “we,” “our,” or “us”) (collectively, the “Service”).
This document is intended as a company-specific template based on your business model. Before publication, it should be reviewed and finalized by a licensed healthcare/telehealth attorney in every state where you intend to operate.
By using the Service, you confirm that you have read, understood, and agree to this Agreement, our Privacy Policy, applicable Telehealth Consent, Notice of Privacy Practices (if applicable), and any additional program-specific disclosures presented through the Service.
If you do not agree, you must not access or use the Service. We may update these Terms from time to time by posting a revised version on the platform. Continued use after the effective date of an update constitutes acceptance of the revised Terms.
RejuvaMeds is not itself a physician practice, pharmacy, or laboratory unless expressly identified otherwise in writing. RejuvaMeds operates a technology-enabled consumer platform that may connect users with independent licensed medical groups, clinicians, pharmacies, laboratories, and other vendors.
Any diagnosis, treatment decision, prescription, or clinical recommendation is made solely by the licensed healthcare professional or medical group responsible for your care. RejuvaMeds does not control the practice of medicine, nursing, or pharmacy.
Services made available through the platform may involve one or more independent licensed providers, clinicians, pharmacies, and laboratories. For purposes of this Agreement, the current third-party service categories available through the platform may include independent licensed providers, Rx Compound Store for prescription fulfillment, and laboratory services from Laboratory Corporation of America Holdings (Labcorp) and Quest Diagnostics Incorporated (Quest Diagnostics).
By using the Service, you acknowledge that those third parties may provide professional services directly to you and may be third-party beneficiaries of this Agreement to the extent necessary to enforce the sections applicable to their services.
Unless expressly stated otherwise, the Service is cash-pay only. RejuvaMeds and its affiliated clinical partners may be out-of-network and may not participate with Medicare, Medicaid, or commercial insurance plans for services offered through the platform.
By using the Service, you agree that you are choosing to obtain products and services on a self-pay basis and that you are solely financially responsible for all fees, charges, subscriptions, medications, laboratory services, shipping charges, and related costs.
Use of the Service may require that you review and electronically sign a separate Telehealth Consent. Telehealth involves the delivery of care using electronic communications when the patient and clinician are not in the same physical location. Telehealth has limitations and risks, including possible technical failures, delays, privacy risks, and the possibility that an in-person evaluation may be required.
You understand that telehealth may not be appropriate for every condition and that your provider may decline treatment, require additional information, recommend in-person care, or direct you to urgent or emergency services.
The Service is only available to individuals who are physically located in a state where the relevant provider is licensed and where the offered service is legally available. You represent that the information you provide regarding your identity, age, and physical location is true and accurate at the time of each interaction.
Users must be 18 years of age or older to create an account, request services, or receive treatment through the Service, unless a different rule is expressly required by applicable law and separately implemented in our workflow.
The Service does not provide emergency care. Do not use the platform for chest pain, shortness of breath, stroke symptoms, suicidal thoughts, allergic reactions, severe bleeding, or any condition requiring immediate in-person attention. Call 911 or seek emergency care immediately.
You agree to provide complete, truthful, and current information in all forms, questionnaires, uploads, messages, and communications. You understand that clinicians rely on the information you provide. Inaccurate, incomplete, or outdated information may lead to delays, denial of treatment, inappropriate treatment, or patient safety risks.
You are responsible for reviewing messages, treatment instructions, refill notices, lab notices, and follow-up requests sent through the Service. Failure to read or respond to communications may affect your care.
Certain products require a valid prescription issued by a licensed provider who determines, in their independent clinical judgment, that the treatment is appropriate. No prescription is guaranteed. A clinician may approve, deny, modify, discontinue, or require follow-up before authorizing treatment.
If a prescription is issued, it may be sent to one of our partner pharmacies or, where operationally supported and legally permissible, to a pharmacy of your choice. Medication availability, formulation, beyond-use dating, shipping restrictions, and pricing may vary by pharmacy and jurisdiction.
Some programs may involve compounded medications, wellness formulations, supplements, peptides, or off-label treatment approaches where legally permissible. Compounded products are not FDA-approved in the same manner as commercially manufactured prescription drugs, although they may be prepared by properly licensed pharmacies under applicable federal and state law.
RejuvaMeds should only publish claims that are legally supportable and clinically appropriate. Insert productspecific disclosures where applicable, including compounded GLP-1, peptide, hormone, or injectable wellness programs.
Certain programs may require laboratory testing. Lab services are only available pursuant to an order from a licensed provider where required. Depending on the program, testing may be performed through a patient service center, mobile phlebotomy, or at-home collection kit where available.
You are responsible for timely scheduling, presenting for collection, and following all specimen instructions. Inadequate or late samples may result in cancellation, delay, extra fees, or inability to process the order. Test results have limitations and do not replace a complete evaluation by your primary care provider or specialist.
Some offerings may be billed on a recurring subscription basis. By enrolling, you authorize recurring charges to your payment method at the interval disclosed during checkout until you cancel.
Some offerings may be billed on a recurring subscription basis. By enrolling, you authorize recurring charges to your payment method at the interval disclosed during checkout until you cancel. Your first renewal may be charged early to help avoid any discontinuity in treatment. Subsequent renewal charges and shipments, where applicable, may be processed or shipped up to two (2) days early to accommodate holidays or other operational reasons that support continuity of treatment. You may cancel a subscription at any time by contacting support at +1 (407) 989-0616 or through your online account if that option is available. Cancellation takes effect at the end of the current subscription period. Your subscription will automatically renew for another subscription period unless you cancel at least two (2) days before the applicable renewal processing date. We do not offer refunds for partially used subscription periods, although we may provide refunds, credits, or pauses on a case-by-case basis in our sole discretion.
Product availability is not guaranteed. We may decline, cancel, limit, or modify any order due to clinical appropriateness, inventory, shipping restrictions, suspected fraud, legal restrictions, or pricing errors.
Delivery timelines are estimates only. Risk of loss transfers in accordance with applicable law and the shipping terms disclosed at checkout. You are responsible for providing an accurate shipping address and ensuring lawful receipt of any shipment.
You authorize RejuvaMeds and its payment processors to charge the payment method you provide for all purchases, subscriptions, fees, taxes, shipping, and other charges incurred through your use of the Service. If a payment is declined, we may retry the transaction, suspend fulfillment, or suspend your access until the balance is resolved.
Payment processing may be handled by one or more third-party payment vendors selected by Rejuva Meds LLC. Any such payment processor may have its own terms, privacy practices, and security procedures applicable to the transaction.
Your personal information is handled in accordance with our Privacy Policy and, where applicable, the Notice of Privacy Practices of the medical group, provider, pharmacy, or laboratory involved in your care. Some data you provide to RejuvaMeds may not be protected health information under HIPAA, while information handled by covered entities or business associates may be subject to HIPAA or state health privacy laws.
You acknowledge that electronic communications carry some risk, and although reasonable safeguards are used, no system can be guaranteed to be completely secure.
By creating an account or using the Service, you consent to receive communications electronically, including by email, portal message, and SMS/text where you opt in or where permitted by law. These communications may include operational updates, treatment-related messages, refill reminders, account notices, and legally required disclosures.
Message and data rates may apply. You are responsible for maintaining current contact information and for securing access to your devices and inboxes.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly of any suspected unauthorized access or breach of security.
We may suspend or terminate an account if we believe information is inaccurate, security has been compromised, payment is delinquent, or use of the Service violates this Agreement or applicable law.
You may not use the Service for any unlawful, abusive, fraudulent, deceptive, or unauthorized purpose. Prohibited conduct includes submitting false information, impersonation, attempting to access another user’s account, scraping the platform, introducing malware, interfering with system performance, reverse engineering, violating intellectual property rights, or using the Service to harass, threaten, or abuse others.
The Service, including its software, trademarks, branding, graphics, text, protocols, and non-user-generated content, is owned by RejuvaMeds or its licensors and is protected by applicable intellectual property laws. We grant you a limited, revocable, non-transferable license to access and use the Service solely for your personal, lawful use in accordance with this Agreement.
Except for Protected Information to the extent restricted by applicable law, any suggestions, reviews, comments, or other submissions you provide may be used by RejuvaMeds to operate, improve, and market the Service, without further compensation to you, subject to applicable law and our Privacy Policy.
You represent that you have the rights necessary to submit such materials and that your submissions do not violate law or the rights of any third party.
The Service may provide access to third-party products or services, including clinical services, pharmacy fulfillment, laboratories, financing options, software, or educational materials. Those third parties may have their own terms, pricing, notices, and privacy practices. To the fullest extent permitted by law, RejuvaMeds is not responsible for third-party acts, omissions, products, or services outside our direct control.
The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. RejuvaMeds disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, and accuracy. We do not guarantee uninterrupted access, specific outcomes, or that the Service will be free from delays, technical issues, cyber incidents, or errors.
To the fullest extent permitted by law, RejuvaMeds and its owners, officers, employees, contractors, affiliates, and agents shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, lost data, or business interruption arising out of or related to the Service.
To the fullest extent permitted by applicable law, Rejuva Meds LLC shall be liable only to the extent of actual damages incurred by you, not to exceed U.S. $1,000. Some states do not allow certain limitations, so this section should still be reviewed by counsel before publication.
You agree to defend, indemnify, and hold harmless RejuvaMeds and its affiliates, owners, officers, employees, contractors, medical group partners, providers, pharmacies, laboratories, and agents from and against claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Service, your violation of this Agreement, your violation of law, or your infringement of any third-party rights, except to the extent caused by our gross negligence or willful misconduct where such limitation is prohibited by law.
We may suspend or terminate your access to the Service at any time, with or without notice, if required for safety, legal compliance, operational reasons, nonpayment, suspected fraud, or violation of this Agreement. Sections that by their nature should survive termination will survive, including payment obligations, intellectual property provisions, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law.
This section must be reviewed carefully by counsel before use. If you want an arbitration clause, insert your final chosen administrator, opt-out process, venue, and class action waiver language here. Because arbitration terms are highly consequential and state-sensitive, you should not publish placeholder arbitration language without attorney review.
Until finalized by counsel, a safer temporary public approach is to omit arbitration and use a narrower venue clause. If you still want arbitration modeled after the Hims structure, I can prepare a Florida-centered version as a separate attorney-review draft.
Unless otherwise required by applicable law or superseded by a finalized arbitration provision, this Agreement will be governed by the laws of the State of Florida, without regard to conflict of laws principles. Any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Orange County, Florida, and the parties consent to personal jurisdiction and venue there.
If any provision of this Agreement is found unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law. Our failure to enforce any provision is not a waiver. You may not assign your rights under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, asset sale, financing, reorganization, or affiliate transfer.
Support phone: +1 (787) 400- 8605. Support email: info@rejuvameds.com. Website URL: rejuvameds.com Hours:9:00am- 5:00pm . Any state-specific complaint notices required by law should be added before publication.
Mailing address: 37 N Orange Ave, Suite 222 PMB 2034, Orlando, FL 32801, United States.
