Privacy Policy

Last Updated: April 27, 2025

This privacy policy (this “Privacy Policy”) for Rejuva Meds LLC (“Rejuva Meds”, “we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

  1. Access and use our website, patient portal, or any affiliated digital platforms (collectively, the “Platform”), any part thereof, or anything associated therewith, including their content, any products or services provided through the Platform, or any affiliated website or application of ours that links to this Privacy Policy; or
  2. Engage with us in other related ways, including any sales, marketing, intake forms, consultations, communications, or events.

Your use of our Services is governed by this Privacy Policy and the Terms of Use. This Privacy Policy is incorporated into our Terms of Use and unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings as in our Terms of Use. Therefore, please make sure that you have read, understand, and agree to be legally bound by and comply with our Terms of Use prior to your use of our Services.

Please note that this Privacy Policy does not apply to the collection and use of protected health information (“PHI”) by licensed healthcare providers and affiliated medical practices connected through Rejuva Meds (collectively, the “Medical Providers”), which is covered by the Notice of Privacy Practices (the “NPP”). Any conflict between this Privacy Policy and the NPP with respect to such PHI shall be resolved in favor of the NPP.

By accessing or using the Services, you acknowledge the practices and policies outlined in this Privacy Policy. If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual’s behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@rejuvameds.com

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Policy, but you can find more details by reviewing the full policy below.

What Personal Information do we process? When you visit, use, or navigate our Services, we may process Personal Information depending on how you interact with Rejuva Meds and the Services, the choices you make, and the products and features you use.

Do we process any Personal Information? We may process Personal Information when necessary with your consent or as otherwise permitted by applicable law.

What do we mean by Personal Information? For purposes of this Privacy Policy, “Personal Information” means any information from or about a person that identifies that person directly or that makes that person identifiable when combined with other information.

Do we receive any information from third parties? We may obtain information from third parties that assist us in providing the Services, including technology providers, payment processors, analytics providers, and marketing partners.

You may also access our Services through third-party platforms. Use of those platforms is subject to their own terms and privacy policies. We do not control and are not responsible for third-party technologies or practices.

Where permitted by law, we may receive Personal Information from third-party sources and may use such information to improve our Services or provide relevant communications.

We may combine information we receive from third parties with information you provide to us and information we collect directly.

How do we process your information? We process your information to provide, improve, and administer our Services, connect you with licensed healthcare providers, communicate with you, process payments, ensure security and fraud prevention, and comply with legal obligations. We may also process your information for other purposes with your consent and only when we have a valid legal basis to do so.

In what situations and with which parties do we share Personal Information? We may share information with third parties in connection with providing the Services, including licensed healthcare providers, affiliated medical practices, service providers, and technology vendors.

We may also share information in connection with business transactions, security and fraud prevention, or to comply with legal obligations.

How do we keep your information safe? We implement organizational and technical safeguards designed to protect your Personal Information, including the use of secure and, where applicable, HIPAAcompliant systems.

However, no system can be guaranteed to be 100% secure, and we cannot guarantee absolute security.

What are your rights? Depending on your location, you may have rights under applicable privacy laws regarding your Personal Information, including rights to access, correct, or delete your data.

How do I exercise my rights?

The easiest way to exercise your rights is by contacting us at info@rejuvameds.com

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
  5. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
  6. HOW LONG DO WE KEEP YOUR INFORMATION?
  7. HOW DO WE KEEP YOUR INFORMATION SAFE?
  8. DO WE COLLECT INFORMATION FROM MINORS?
  9. WHAT ARE YOUR PRIVACY RIGHTS?

10.CONTROLS FOR DO-NOT-TRACK FEATURES

11.DO WE MAKE UPDATES TO THIS NOTICE?

12.HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

  1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect Personal Information that you provide to us.

We collect Personal Information that you voluntarily provide to us directly when you (i) access our website, patient portal, or digital platforms (the “Platform”), (ii) register for the Services or accept the creation of an account on your behalf, (iii) express an interest in obtaining information about us or our Services, (iv) subscribe to communications or marketing materials, (v) complete intake forms or questionnaires, (vi) participate in activities on the Services, (vii) interact with us via social media, or (viii) otherwise contact or communicate with us.

Personal Information Provided by You

The Personal Information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. The Personal Information we collect may include the following:

  1. name
  2. date of birth
  3. phone numbers
  4. email addresses
  5. physical addresses
  6. usernames
  7. passwords
  8. contact preferences
  9. contact or authentication data
  10. billing addresses
  11. debit/credit card information (processed via third-party providers)

Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment method details. Payment processing is handled by Stripe, and we do not store full payment card details on our servers.

You may review their Privacy Policy on their website.

Social Media Login Data

We may provide you with the option to register using your existing social media account (such as Facebook, Instagram, or other platforms). If you choose to do so, we will collect certain profile information as permitted by the social media provider and as described in the section “How Do We Handle Your Social Logins?” below.

Email Addresses from Referrals

If another user refers you to our Services by providing your email address, we may contact you. We will only use your email address for that purpose unless you choose to register or otherwise provide your information directly. All Personal Information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such Personal Information.

The information we collect includes:

Log and Usage Data

Log and usage data consists of service-related, diagnostic, usage, and performance information that our servers automatically collect when you access or use our Services and record in log files.

Depending on how you interact with us, this data may include your IP address, device information, browser type and settings, and information about your activity within the Services (such as timestamps, pages viewed, searches performed, and features used), as well as device event information (such as system activity, error reports, and hardware settings).

Device Data

We collect device data such as information about the computer, phone, tablet, or other device you use to access our Services. Depending on the device used, this may include your IP address (or proxy server), device and application identifiers, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

Location Data

We may collect general location data, such as information about your device’s approximate location (for example, based on your IP address). In some cases, more precise location data may be collected if enabled on your device. The extent of data collected depends on your device settings. You may opt out of location tracking by disabling location services on your device. However, doing so may limit certain features or functionality of the Services.

  1. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, connect you with licensed healthcare providers, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your Personal Information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account active and functional.

To deliver and facilitate delivery of services to the user.

We may process your information to provide access to our Services, including connecting you with licensed healthcare providers and facilitating care coordination, as applicable. We may also use artificial intelligence tools to transcribe, organize, or summarize certain communications you have with us.

To respond to user inquiries/offer support to users.

We may process your information to respond to your inquiries, provide customer support, and resolve issues related to our Services.

To send administrative information to you.

We may process your information to send updates about our Services, changes to our terms, policies, or other operational communications.

To fulfill and manage your orders.

We may process your information to manage subscriptions, process payments, and handle transactions associated with our Services.

To enable communications.

We may process your information to facilitate communications between you and our support team, and where applicable, between you and healthcare providers.

To request feedback.

We may process your information to request feedback and evaluate your experience with our Services.

To send you marketing and promotional communications.

We may process your Personal Information for marketing purposes in accordance with your preferences.

You may opt out of marketing communications at any time.

To deliver targeted content and advertising.

We may process your information to personalize content and communications based on your preferences, usage, or general location.

To post testimonials.

We may post testimonials on our Services that may contain Personal Information, with your consent where required.

To protect our Services.

We may process your information to maintain the security of our Services, including fraud detection and prevention.

To evaluate and improve our Services, products, and user experience.

We may analyze usage trends and engagement to improve our platform, offerings, and overall user experience.

To support healthcare-related services.

We may use your information to support operational, administrative, and coordination functions related to services provided by licensed healthcare providers. We may also use artificial intelligence tools to assist with documentation, transcription, or communication support related to these services.

To identify usage trends.

We may process information about how you interact with our Services to better understand usage patterns and improve functionality.

To determine the effectiveness of marketing and promotional campaigns. We may process your information to evaluate and optimize marketing efforts.

To train artificial intelligence and automated systems.

We may use de-identified or anonymized data (such as communications, usage data, or interactions) to improve our artificial intelligence tools, including support systems and automation technologies.

To comply with our legal obligations.

We may process your information to comply with applicable laws, respond to legal requests, and exercise, establish, or defend our legal rights.

  1. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your Personal Information in the following situations:

Information Shared with Our Service Providers.

We may engage third-party service providers to help us operate, administer, and provide the Services. These providers may include payment processors, hosting providers, analytics providers, communication platforms, and other technology vendors.

These third-party service providers are granted access to your Personal Information only to perform services on our behalf and are contractually obligated to protect your information and not use it for any other purpose.

Information Shared with Healthcare Providers.

We may share your information with licensed healthcare providers and affiliated medical practices to facilitate the provision of services, care coordination, and related administrative support.

Protected Health Information (PHI) shared in this context is governed by the Notice of Privacy Practices (NPP) and applicable laws, including the Health Insurance Portability and Accountability Act.

Information Shared with Third Parties.

We may share aggregated, de-identified, or non-identifiable information with third parties for purposes such as quality improvement, research, analytics, demographic profiling, and similar activities.

Business Transactions.

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Marketing.

We may share limited information with third parties to support marketing, advertising, and service optimization efforts, in accordance with applicable laws and your preferences.

When We Use Third-Party APIs or Tools.

We may share certain information with third-party tools and APIs used to operate our Services (for example, analytics, location services, or mapping tools).

Use of such services is subject to the privacy policies of those third parties, and we encourage you to review them.

Mobile Opt-In Data.

All categories above exclude mobile opt-in data. SMS consent and phone numbers provided for messaging purposes will not be shared with third parties or affiliates for marketing purposes.

For Our Protection and the Protection of Others.

We may disclose your information to government authorities, law enforcement, or private parties when we believe it is necessary to: Comply with applicable laws, regulations, or legal processes (such as subpoenas). Enforce our Terms of Use. Protect our rights, property, or safety, or that of our users or others. Detect, prevent, or address fraud, security, or illegal activities

Information You Share on Third-Party Websites.

Our Services may include links to third-party websites or platforms where you may choose to post content, reviews, or other information. Any information you provide on third-party platforms is subject to their own privacy policies. We do not control and are not responsible for the practices of such third parties.

  1. HOW WE USE COOKIES AND OTHER TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information. We may use cookies (small text files stored on your device) and similar tracking technologies (such as web beacons, pixels, and tags) to access or store information when you use our Services.

The following describes how we use different types of cookies in connection with our Services and your options to manage your preferences.

Some browsers allow you to control cookies through settings, including the ability to receive alerts before accepting cookies or to refuse cookies altogether. However, if you disable cookies, some features or functionality of the Services may not be available.

Some third-party service providers that we engage (including analytics and advertising partners) may also place cookies or similar technologies on your device. This Privacy Policy applies only to our use of cookies and does not cover third-party technologies.

To opt out of interest-based advertising, you may visit industry tools such as the Digital Advertising Alliance opt-out page.

We and our service providers may also use other technologies, including “web beacons,” “pixels,” “clear GIFs,” or similar technologies, in connection with the Services and email communications to, among other things, track user activity, measure the effectiveness of marketing campaigns, and compile aggregate usage statistics.

Type of Cookies | Description | Management Options

Required Cookies

These cookies are necessary for the operation of the Services and enable core functionality such as account login, security, and transaction processing.

Management Options:

Because these cookies are essential to the functioning of the Services, they cannot be disabled.

Performance Cookies

These cookies collect information about how users interact with the Services, such as pages visited and features used. This helps us improve functionality and user experience. We may use third-party analytics providers for this purpose.

Management Options:

You can manage or disable these cookies through your browser settings or applicable cookie preference tools.

Functionality Cookies

These cookies allow us to remember your preferences, such as language settings, login details, and other customizations, to provide a more personalized experience.

Management Options:

You can manage or disable these cookies through your browser settings.

  1. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services may offer you the ability to register and log in using your third-party social media account details (such as Facebook, Instagram, Google, Apple or other providers). If you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the provider but may include your name, email address, profile picture, and any other information you choose to make publicly available on that platform.

We will use the information we receive only for the purposes described in this Privacy Policy, including account creation, authentication, and improving your experience with our Services.

Please note that we do not control, and are not responsible for, how your third-party social media provider collects, uses, or shares your Personal Information. We recommend that you review their privacy policies to understand their practices and how you can manage your privacy settings on those platforms.

  1. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law.

We will retain your Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing our Services, maintaining your account, and complying with applicable legal, regulatory, tax, accounting, or reporting requirements.

In general, we will keep your Personal Information for as long as you maintain an account with us or as needed to provide you with our Services.

When we no longer have a legitimate business need to process your Personal Information, we will either delete or anonymize such information.

If deletion is not immediately possible (for example, due to storage in secure backup systems), we will securely store your Personal Information and isolate it from further processing until deletion becomes feasible.

Please note that certain information may be retained for longer periods where required or permitted by law, including for compliance with legal obligations, dispute resolution, and enforcement of our agreements.

  1. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your Personal Information through a system of organizational and technical security measures.

We implement appropriate and reasonable administrative, technical, and organizational safeguards designed to protect the security, confidentiality, and integrity of the Personal Information we process. These measures may include secure data storage, encryption, access controls, and the use of secure and, where applicable, HIPAA-aligned systems and service providers.

However, despite our safeguards and efforts to secure your information, no method of transmission over the Internet or electronic storage system can be guaranteed to be 100% secure. As such, we cannot guarantee that unauthorized third parties, including hackers or cybercriminals, will not be able to bypass our security measures and improperly access, collect, or modify your information.

You acknowledge that the transmission of Personal Information to and from our Services is at your own risk. We recommend that you access our Services only through secure environments and take appropriate steps to protect your personal information.

  1. DO WE COLLECT INFORMATION FROM MINORS?

In Short: Our Services are intended for adults. We do not knowingly collect Personal Information from individuals under the age of 18 without appropriate parental or legal guardian consent.

As described in this Privacy Policy, we are committed to protecting the privacy of minors in accordance with applicable laws, including the Children’s Online Privacy Protection Act (“COPPA”) and other applicable state privacy laws.

Our Services are intended for individuals 18 years of age or older. Individuals under the age of 18 are not permitted to register for an account or use the Services independently. By using the Services, you represent that you are at least 18 years of age.

In limited circumstances, our Services may be used to support care provided to a minor, but only if a parent or legal guardian registers and manages the account on behalf of the minor and confirms that they have the legal authority to do so.

If we become aware that we have collected Personal Information from a minor without appropriate parental or guardian consent, we will take steps to delete such information as soon as reasonably possible. A parent or legal guardian may request to review, update, or delete any Personal Information collected about a minor by contacting us at info@rejuvameds.com

If you believe that we have inadvertently collected information from a minor without proper consent, please contact us so we can promptly investigate and address the issue.

  1. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, update, or terminate your account at any time, subject to applicable legal requirements.

Opting out of marketing and promotional communications

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails or by contacting us using the details provided in the “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” section below. After opting out, you will no longer receive marketing communications. However, we may still send you non-marketing messages that are necessary for the administration of your account, delivery of services, or other transactional or service-related purposes.

Ability to Review Account Information

If you would like to review, update, or delete the information in your account, you can: Contact us using the information provided below; or log in to your account settings and update your information directly

Account Termination

Upon your request to terminate your account, we will deactivate or delete your account and Personal Information from our active systems, subject to applicable legal and regulatory requirements.

Please note that we may retain certain information as necessary to: comply with legal obligations, prevent fraud or misuse, resolve disputes or enforce our agreements, and maintain appropriate records for regulatory compliance

Additional Privacy Rights

Depending on your location (including certain U.S. states), you may have additional rights regarding your Personal Information, such as: The right to access the Personal Information we hold about you. The right to request correction of inaccurate information. The right to request deletion of your Personal Information. The right to limit or opt out of certain data uses

To exercise any of these rights, please contact us at info@rejuvameds.com. We will respond to your request in accordance with applicable laws.

  1. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and applications include a Do-Not-Track (“DNT”) feature or setting that you can activate to signal your preference not to have your online browsing activities tracked. At this time, there is no universally accepted standard for recognizing and implementing DNT signals. As a result, Rejuva Meds LLC does not currently respond to DNT browser signals or any other automated mechanism that communicates a preference not to be tracked. If a standard for online tracking is established and becomes applicable to us in the future, we will update this Privacy Policy and describe our practices accordingly.

11: DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we may update this notice as necessary to remain compliant with applicable laws and to reflect changes to our Services.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. The updated version will be indicated by an updated “Last Updated” date, and the revised version will be effective as soon as it is posted on our Services.

If we make material changes to this Privacy Policy, we may notify you by prominently posting a notice on our Platform or, where appropriate, by sending you a direct communication.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

  1. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this Privacy Policy, you may email us at info@rejuvameds.com or contact us by mail at:

Rejuva Meds LLC

37 N Orange Ave

Suite 222 PMB 2034

Orlando, FL 32801

United States

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